The cost of having people with difficult attitudes and behaviours in your workplace is often not measured effectively. However, it’s important to remember that most difficult people don’t mean to be difficult, there’s usually a reason and there’s usually a solution. Below are four ways they do damage, and some measures of that damage. Employee […]
Photo by Hermes Rivera on Unsplash Damien and Alan (names changed) joined the business together ten years ago as graduate engineers. Alan had recently progressed to become the firm’s chief operating officer whilst Damien remained a senior project manager. By now Damien’s attitude had become legendary, for all the wrong reasons. Damien’s attitude has been […]
You should be because they are putting at risk everything you are trying to achieve! They are potentially: Sabotaging your changes initiatives. Spreading inaccurate information. Influencing others to stall or dis-engage. Causing good people to leave. Resisting change due to habits or fear of failure. Continuing to do that which must stop. Burning your energy. […]
Photo by Priscilla Du Preez on Unsplash “You need to do better.” “This isn’t good enough.” “Why hasn’t this been done?” “We are lagging in our KPI’s.” “We must deliver better results.” “Come on team, we’re not up to speed.” These are the cries of some leaders and supervisors seeking improvement. They’re taking a pathological approach to improvement […]
Photo by Jp Valery on Unsplash Delegating tasks or projects to staff is a critical point where performance and productivity can suffer. How many times have you been frustrated by your people not completing tasks in the manner or time expected? How often have you had to ‘micro-manage’ people into getting the job done? How often has re-work […]
Photo by Jeremy Beck on Unsplash These questions are in no order of importance. I’m sure there are other questions I may have missed, so please add them to this list. Most importantly, let’s find and implement the best answers to them! What improvements do we make to our values? In what ways has our purpose changed? What […]
to by Andreas Klassen on Unsplash Brett owns a manufacturing business and over fifteen years had built his workforce of 43 good people with his energy, expertise and empathy. But he was frustrated with two behaviours of some of his people: Some of them kept interrupting him to ask for more information, or what to do next, […]
Photo by Mert Talay on Unsplash I was asked that question recently. I believe maintaining a positive attitude through life’s ups and downs is vitally important, and especially now. I have three dominant reasons for my belief. Firstly, our thoughts and feelings are the constituents of our attitude and they influence our actions and responses. That combination of […]
Photo by Kelly Sikkema on Unsplash Your smart skills are those of relating, empathising, sharing feelings effectively, expressing feelings effectively, engaging others, influencing, persuading, inspiring, convincing and supporting. Wrongly dubbed ‘soft’ skills, these smart skills are harder than hard skills (trades, operations, sciences and professions) to master. Under our current global situation, with workforces more dispersed and stressed, […]
Back in 2005 I had the privilege of helping leaders in the mining and ports sectors develop values based leadership at a three-day intensive program. We did that at Nallan Station in the Murchison region of Western Australia. I employed a young man to help me in logistics and catering. He watched carefully, observing the […]
