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Making Improvement Work

November 24, 2015

Blog Topic

Continuous improvement is a goal sought by many enterprises, yet often they are just words with no supporting action.

There are two broad methods for examining for improvement:

  • Pathological Inquiry – where we look for what’s not working to improve it.
  • Appreciative Inquiry – where we look for what works to make it grow elsewhere.

Both are useful, yet most of us seem trained to pursue the pathological pathway.

Pathological inquiry will give us incremental improvement – tweaking errors etc.; whereas appreciative inquiry can deliver us a step change – a larger improvement.

People also respond better when approached with the appreciative inquiry.

Which pathway would you favour?

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