I observed a monthly meeting of a senior leadership team. Present were the CEO and COO and their 8 direct reports – all general managers. When it came time to report on deliverables, the bulk of the reports explained why their objectives hadn’t yet been met. As the last excuse was delivered the CEO shot […]
Employee engagement is high on the business agenda these days as we seek to overcome the challenges of volatility, uncertainty, complexity and ambiguity. Every week we see brilliant tips to improve employee engagement. When we look closely at them all we see they resemble Frederick Herzberg’s Dual Theory of 1959, sometimes called the Two-Factor Theory. […]
“I am holding you accountable for this to be done on time and as agreed, OK?” said the general manager to her direct report. “Sure” was the reply. At the due date and time the direct report said “I’m sorry but there were too many other interruptions that were of immediate priority. I’ll have it […]
