Do these examples sound familiar to you? After the usual greetings and niceties, Mike, the manager, began the meeting with his direct reports with this statement, “Well, getting down to business, I expect that we’ll hear positive reports about your projects’ progress. Who’s going first?” What followed was a litany of excuses from everyone, […]
Why do some of us insist on making assumptions and holding expectations? Assumptions are just guesses and expectations are assumptions about others’ behaviour, actions and outcomes being in line the holder’s thoughts or opinions. I waste no time with assumptions. What I do instead is ask questions to get answers that are factual. If the […]
One of the situations most avoided by leaders is dealing with unacceptable behaviour and performance. The main reasons are: Fear of failure. Causing more conflict or escalation. Losing or breaking relations. Not knowing how to do it effectively. Concern about the process being onerous. Yet, those leaders who have invested the time to learn how […]
