Root cause analysis is the process for determining the real cause of a problem, malfunction, error or oversight, so that the situation can be remedied and not occur again. Root cause analysis practices can vary according to the category, for example safety, production, process, failure and systems. However, all those categories are ultimately created operated […]
Continuous improvement is a goal sought by many enterprises, yet often they are just words with no supporting action. There are two broad methods for examining for improvement: Pathological Inquiry – where we look for what’s not working to improve it. Appreciative Inquiry – where we look for what works to make it grow elsewhere. […]
One of the traits of an effective leader is problem-solving. Unchecked, a leader is constantly looking for problems to solve. Although the intention to improve things is positive, the results can be negative: Perceptions of micro-management “We only see the boss when something goes wrong” No attention being paid to success and achievement, resulting in […]
In helping my senior leader clients master their role, I ask them to consider developing a pentagonal mindset. The foundational element is values. Values are the rules of the game, why and how we think and behave. To break them is to be in dishonour. A dishonourable leader has no future. The next element is […]
