How to Re-Earn Trust

Gordon (not his real name) had just been appointed head of his firm’s large regional office, after four years as a senior sales manager there. He was aware that it was an unpopular choice, having earned the mistrust of three long serving key people he’d criticised and re-deployed whilst in his previous role.    They were read more


The Tripod Mindset of Elite Performance

In an earlier post I spoke about the difference between elite and high performance being more about mindset. To unpack that elite performance mindset is the purpose of this post. You could look at the elite mindset as being a tripod. Clarity of Goal – Absolute clarity of goal is essential, no ambiguity or uncertainty read more


How Leaders Can Earn Trust and Respect and Keep It

If there’s diminished trust and respect in a leader, then there’s equally diminished performance and productivity. Right? Trust and respect go hand in glove and it is rare that a leader is trusted but not respected or vice versa. Trust and respect must be earned, and where the leader must go first. We all fundamentally read more


Is This How Trust Works?

We know how important trust is to us, don’t we? When I ask my clients to describe trust, they pause, finding it difficult to put into words, because it’s largely a feeling. So I ask them to comment on this framework: I assert that trust means: Our values are shared. We proactively care about each read more


The Essence of Trust

Whether we are a leader or team member, we all seek to be trusted and to trust others. I distil trust into the three “C’s” which must be present to earn trust. Consistent Care and Competence. If we are caring or compassionate yet incompetent, then we cannot earn trust. If we are competent yet do read more