Are They Deliberately Being A-Holes?

During the last few workshops I’ve been running for my clients, I’ve asked this question “Do people come to work saying ‘Today I’m going to be an a-hole?’” The overwhelming response has been “No”, then some said with a laugh “Except for…” Those that said “Except for…”  never meant themselves. The point is that no-one read more


Five Rules for Dealing with Difficult People

How often have you been frustrated with people who are habitually difficult to deal with? Difficult people are in the minority, but they take more time and energy to work with than people who are cooperative and collaborative. Also there are a multitude of different types of difficult people, as all of us are unique. read more