After observing and coaching teams, especially executive teams, for the last 25 years, I assert that there are only three root causes for the loss of trust.
After observing and coaching teams, especially executive teams, for the last 25 years, I assert that there are only three root causes for the loss of trust.
Photo by Priscilla Du Preez on Unsplash First Point: The three true human causes of all problems that exist in your business such as conflict, process breaches, values breaches, safety issues and errors are fear, useless habits and ignorance. Usually it’s a combination of any or all three. For example, a safety incident where a […]
The Situation “Adam” had a problem. Previously, Adam was the manager of a business unit responsible for customising software for their clients’ unique requirements. He was constantly frustrated by the firm’s attitude towards customisation, which was essentially “Don’t stray away from what we already offer”. Adam realised his leader, the business owner, was too heavily […]
Elephant in global room - depositphotos.com It’s not Trump, political divide, racism, climate change, obesity, tech disruption or AI, poverty, population growth, possible pandemic. However, the above are related symptoms, as this report shows. The elephant in the room is the very structure of money at the global level – namely Central Banking. All money […]
Stress and anxiety, there’s a lot of it going around right now, yes? The following arises from my experience in high risk, high performance and high stakes activity in covert operations and commerce. When we are stressed or anxious, we are in fight, flight or freeze mode and the following can happen: Blood goes away […]
Imagine this is true. That Life, including Work, is just a game we have chosen to play. There are only two games that we can choose from. Game One is the Game of Altruism, Game Two is the Game of Egoism. Game One is an uphill struggle which ennobles us. These players aim for the […]
Root cause analysis is the process for determining the real cause of a problem, malfunction, error or oversight, so that the situation can be remedied and not occur again. Root cause analysis practices can vary according to the category, for example safety, production, process, failure and systems. However, all those categories are ultimately created operated […]
Many people who become leaders do so with self-doubt. I know, because I did too. What we think about ourselves becomes a story, one we tell ourselves. In my case, as a 20-year-old newly commissioned officer in the army, I had concerns about many things: Would I make a mistake? What if they think I’m […]
Collaboration is a peak performance goal in business. There is a reasonable belief that through collaboration we can harness the best of ourselves to achieve something great. Diversity in business is seen as a much lesser priority. The value of diversity is rooted in two principles: Equality (gender, race, age, disability, religion etc.). Richness and […]
Kevin and John had a good working relationship, built over the last few years. Kevin had a new service he was offering through his website and asked John, his go-to person for website content, to review his website prior to the service launch. John promised Kevin that he would complete the website review by the […]