15Jun

How to Remedy Broken Trust

Kevin and John had a good working relationship, built over the last few years. Kevin had a new service he was offering through his website and asked John, his go-to person for website content, to review his website prior to the service launch. John promised Kevin that he would complete the website review by the read more

08Jun

Fixing Your Organisation’s Performance Dilemma

Michael is a good guy. Most people like him. But Michael doesn’t deliver his work on time or at the right standard. He always agrees to the suggestions made to improve, but it just doesn’t happen. Do you know this guy or someone like him? Nobody wants to be the bad guy that gets on read more

18May

Tips for Dealing with a Culture of Avoidance

Avoidance of dealing with unacceptable behaviour and performance can be a big part of the culture of many organisations across commerce and government, costing them loss of talent, productivity, innovation and opportunity. This avoidance culture leaves the organisation vulnerable to serious disruption by competitors who are more agile and performance focused with a culture of read more

27Apr

Speed or Timeliness: A Strategy Issue

I hear and see organisations and their gurus banging the drum of speed. Speed is associated with winning, beating the competition, grasping the fleeting opportunity, responding to the disruptive forces of technology, economic conditions and the volatility of almost everything. Some say that speed is the saint of strategy, or else opportunity is stolen by read more

06Apr

The Misnomer of Future Proofing

Whenever I hear the expression ‘future proofing’ I shudder with distaste for term. It’s really about innovation, adaptability and influencing. Not becoming immune to or sheltered from the future. Here’s my take on it: You can’t ‘future proof’. The future’s going to happen anyway, mostly beyond your control. If you think you can predict the read more