31Aug

How to Re-Earn Trust

Gordon (not his real name) had just been appointed head of his firm’s large regional office, after four years as a senior sales manager there. He was aware that it was an unpopular choice, having earned the mistrust of three long serving key people he’d criticised and re-deployed whilst in his previous role.    They were read more

19Nov

How Leaders Can Earn Trust and Respect and Keep It

If there’s diminished trust and respect in a leader, then there’s equally diminished performance and productivity. Right? Trust and respect go hand in glove and it is rare that a leader is trusted but not respected or vice versa. Trust and respect must be earned, and where the leader must go first. We all fundamentally read more

03Nov

Is This How Trust Works?

We know how important trust is to us, don’t we? When I ask my clients to describe trust, they pause, finding it difficult to put into words, because it’s largely a feeling. So I ask them to comment on this framework: I assert that trust means: Our values are shared. We proactively care about each read more

27Feb

The Purpose of Values

The purpose of values is to define how and why we think, say, do and be regarding everything, in order to be true to ourselves and be valued authentically by others. Are you sick of hearing the “values drum” being beaten yet the drummers seem to be marching to a different beat? How quickly are read more