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The Six Statements of Effective Interaction

March 12, 2015

Blog Topic

Recently I have worked with a variety of clients who each asked me to help their people through difficult situations such as redundancy and re-deployment and other disruptive changes, as well as dealing with difficult people and relationships.

I investigated each client’s culture and situation and came up with six statements that actually applied to them all. I then spent the appropriate time for and with each group, leaving them competent and confident in dealing with the situations and people they faced.

Here are the six statements:

  • Become calm and centred, even in uncertainty, complexity and volatility.
  • Seek the opportunities and benefits of change.
  • Mend broken relationships, don’t hold the status quo.
  • Stay respectful and attentive to all, even the angry and frustrated.
  • Hold professional discussions, not emotional arguments and consider others’ opinion before responding calmly.
  • Communicate, cooperate and collaborate with each other.

These statements and their application deal with most of the situations and people we are likely to encounter.

What do you think?

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