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June 15, 2021

Think It's Time Leaders Learnt from Change Failure's Disgusting Stats?

How much more data do we need to act effectively upon the truth that most ‘change’ initiatives fail? I believe the biggest failure is that we don’t learn from the 75% failure rate. Nor do we learn from the 25% that do succeed. Surely as we learn other lessons from the COVID pandemic we can […]

February 1, 2021

Case Study - Company with 150 Staff

Report Date 31/1/2021 Client My client is the new CEO of a company with 150 staff and three business units, only one of which was making a profit. The CEO has been my client for eighteen years and I’ve had the privilege of serving him on his journey of either creating new businesses or, as […]

September 10, 2020

Two Quick Points to Create Dramatic Business Improvement

Photo by Priscilla Du Preez on Unsplash First Point: The three true human causes of all problems that exist in your business such as conflict, process breaches, values breaches, safety issues and errors are fear, useless habits and ignorance. Usually it’s a combination of any or all three. For example,  a safety incident where a […]

September 3, 2020

The Gift of Expressing Our Humanity

Photo by Hans Moerman on Unsplash After Mark sent his wife into care, he moved back to his parents, to the home he’d grown up in. Mark was in his late forties and had been his wife’s carer ever since she was confined to a wheelchair with multiple sclerosis. It was difficult for them both, […]

August 27, 2020

Business Owner is This Your First Priority?

Photo by Markus Winkler on Unsplash It’s not your profit or cashflow, because those are outcomes of something more fundamental and important. And, sorry, I argue that it’s not even your customer, for a similar reason. Unless your business is run entirely by AI or robots, it’s your employees who: operate the systems and processes […]

August 13, 2020

Five Important Values Effective Leaders Model Right Now

Photo by Tai's Captures on Unsplash There are high-profile leaders and low or no-profile leaders around the world, in government, commerce and community who have earned the trust and respect of most of their people during these times. You know who they are. They model these values: Compassion: they authentically empathise with those experiencing hardship […]

July 30, 2020

What If You’re the Biggest Elephant in the Room?

Photo by Charl Durand on Unsplash “The Elephant in the Room” is that problem which everybody knows exists and won’t confront. You’ll know you’re the problem, if you’re the boss and experience a few of these: Nobody challenges you – probably because you don’t like to be challenged. People won’t take the initiative. Too many […]

July 23, 2020

Taking Delegation for Granted Costs Too Much

I sat with Kelvin (name changed),  who’d started his own business a decade ago and now employs 30 staff. He’d weathered the pandemic lockdown and had restarted the business but was deeply concerned about a noticeable drop in productivity from people he knew could do better. “It seems like they’ve not realised we are back […]

July 16, 2020

The Four Gifts My Son Gave Me Before He Died

Pic: The author and his son Daniel 1992 When Daniel was born, I was a largely absent father embroiled in my career within government agencies. I was so absent that my wife took our six-month-old son and left. I was gutted by both guilt and loss, but too immature and brainwashed to honour my greater […]

July 9, 2020

How to Select the Right Leader

Leadership selection is crucial for any organisation, whether the leader is C-suite, middle or frontline. The cost of flawed leadership selection is monumental and potentially terminal for the business. It must be a thoroughly planned combination of science, skill and system. The current leadership of the organisation remains fully accountable for that selection. That accountability […]

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