I don’t expect you’ll know what I mean by ‘OLART’ because it’s an acronym I created for this statement: Observe Always, Listen More Than Ask, Ask More Than Tell
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I don’t expect you’ll know what I mean by ‘OLART’ because it’s an acronym I created for this statement: Observe Always, Listen More Than Ask, Ask More Than Tell
How many times have you heard a frustrated manager say “But I’ve already told them!”? When I ask a client, who has just aid that, the question “When did you tell them?” I invariably get told of the specific time when it was said. The problem is that we need to hear important things said […]
