How often have you been frustrated with people who are habitually difficult to deal with? Difficult people are in the minority, but they take more time and energy to work with than people who are cooperative and collaborative. Also there are a multitude of different types of difficult people, as all of us are unique. […]
Do you remember when you were helped by an amazing person? Who never judged you, yet asked you for your best. Who believed in you, stood beside you, urged you on. Who gave you the glory for your achievement and accepted responsibility for what didn’t work. Do you remember what distinguished that person from others? […]
Can you imagine your impact and the example you’d set if you could consistently practice unconditional respect? That means that no matter what is happening, no matter what others are being or doing, you can always be respectful and effective. It doesn’t mean you let things that need addressing slip by. People don’t intend to […]
Do you care enough about: The values you agreed to in your business? The value of your work to your team? The value of your work to your customers or clients? The way you relate to your team members? The quality of the work you produce? The value your business intends to give to your […]
Ever since Daniel Goleman published his 1985 book Emotional Intelligence – why it can matter more than IQ – a debate has raged over the value and importance of emotional intelligence without resolution. Wikipedia carries this definition: Emotional intelligence (EI) is the ability to identify, assess, and control the emotions of oneself, of others, and […]
I’ve just seen Bernard Marr’s slideshare answer to this dilemma. With full respect to Bernard’s expertise, I disagree with some of his suggestions. We all have weaknesses, both professional and personal. The conscientious interviewer is aware of his or her own too. The question is difficult because it causes us to become fearful of a […]
We are taught to be proud of our heritage, our nation, our community, our education, our job, our house, car,... .etc. It is the most effective of control techniques. Most of us are driven by the need to be seen to be “happy” “successful” “having the latest, the best” “beautiful” “on this track” “sharing this […]
David Thomas’ 2012 book “Behind the Mask” (ISBN 184624935X) claims the following characteristics, whether some or all, describe the narcissist: An obvious self-focus in interpersonal exchanges Problems in sustaining satisfying relationships A lack of psychological awareness Difficulty with empathy Problems distinguishing the self from others Hypersensitivity to any insults or imagined insults Vulnerability to shame […]
The pace of change, the busyness of executives and the lack of trained leaders are just some of the causes for team dysfunction, not to mention the primary three – fear, habits and ignorance. The Warning Signs Tasks not completed on time Less than useful meetings Overuse of email and particularly the CC line Rework […]
We know how important it is for a business, any business, to have a market, access to money and people. But beyond those obvious three, there are three ingredients that really matter that we must also have. Let me give you a double case study to illustrate. Peter started his business as a sole trader, […]
