Allowing or tolerating toxic behaviour in the workplace kills: productivity talent customers innovation Those four points are crucial components of an organisation’s purpose, capability and sustainability. Harvard Business School calculates that to replace a toxic worker costs $12489, compared to the $5303 benefit from hiring a top performer. A competent yet toxic employee does more […]
“I’ve done it David!” my client, the CEO of a mid-sized professional service provider, told me, the relief in his voice apparent. “What?” I asked. “I’ve canned our performance management process!” he replied. “Fantastic!” I couldn’t help expressing. “I’ll bet you had no push back on that” I tested. “Well actually I did, but not […]
The leadership is responsible for deciding many high level actions, including the vision, the strategy and the goals, hopefully in consultation with their people. So which of all the decisions a leader makes, is the most important? I assert that it is deciding to ensure that the right values are chosen by the entire population […]
Let’s face it; the executive team in any organisation sets the tone and the standard for culture and performance, doesn’t it? Those two components, culture and performance, determine both short and long term success, don’t they? Performance is also about innovation, not just achieving targets on time. If the executive isn’t fully aligned regarding values, […]
I recently wrote about the sad situation of disconnected directors. Too many leaders, directors executives or supervisors, are disconnected from the current reality and their people. The reasons are straightforward: In the case of directors, they have become more focussed on compliance and governance and the fear associated with directors’ liability. Consequently they can overlook […]
The precise duties description of the position being filled. The behavioural dynamics of the team that the position must enhance. The relationship opportunities that the position must enhance with her/his supervisor. The influence the position must bring to the overall culture of the business. What the successful candidate must accomplish in the first three months […]
Most businesses that have been operating for any length of time have ‘sacred cows’ – those people, attitudes, equipment, issues or systems that never get fairly challenged, critiqued or corrected. Often they are protected due to misguided loyalties, fear, habits or just plain not knowing how to deal with them without risk. There is often […]
I’ve seen various lists of things that most CEOs supposedly worry about more than anything else. At face value, these lists are always convincing because everything they include looks important. Here are some typical examples: Talent retention Operating in a global market Compliance Cost efficiencies Performance Productivity Usually, one item is missing, although it’s really […]
Hierarchy of Enterprise Success© Within each of the above “bricks” of success there are related and inter-related requirements that ensure the integrity of each brick and the model as a whole. For instance the brick of Continuous Learning and Improvement includes the setting of key performance indicators or results areas, their measurement, performance mastery, innovation […]
Most organisations have their vision, mission and values clarified, documented and shown for all to see. They are most often shown in that order too – vision, mission and values. The reason for most corporate mistakes and for most staff leaving is values breaches. I believe the causes of the values breaches are simply fear […]
