All of us in business as owners or managing partners are ultimately seeking sustainable growth and profitability, aren’t we? So, our key performance indicators (KPI) or key results areas (KRA) are chosen to drive growth and profit, aren’t they? Those KPI and KRA subsequently become the list of goals we seek to achieve. I assert […]
The marketer who said “Everyone is my ideal client” is an arrogant fool. We, who have product or service to sell, in today’s attention-challenged world, can realistically only capture the attention of the few who really matter. Those who matter aren’t the lazy ‘likes’ - “There you go, I’ve liked it. Now I’m moving on.” […]
I respectfully fired most of my clients. It’s not their fault, it’s me – I’ve changed. I’ve changed my business model after 20 years. I’m transitioning to online and reaching into new territory. I’m still learning, gone down two wrong paths, lost a heap of time and money. But I’m […]
When a leader develops the courage to become authentically humble, the benefits flow not only to the leader, they flow also to her or his team, or organisation. Being humble never means being weak or ‘soft’. It means having the courage to: Show gratitude for others’ efforts. Own up to one’s own mistakes in a […]
The Situation “Adam” had a problem. Previously, Adam was the manager of a business unit responsible for customising software for their clients’ unique requirements. He was constantly frustrated by the firm’s attitude towards customisation, which was essentially “Don’t stray away from what we already offer”. Adam realised his leader, the business owner, was too heavily […]
The Conflict Phil asked Sheryl for a hand completing a proposal for their client. Sheryl responded quite firmly: “No, Phil, you’re always asking for help at the last minute and I’ve my own deadlines to meet. You should have started the proposal earlier!” Phil: ”That’s not fair, you know what I’ve got on my plate.” […]
Improving the culture is a crucial aspect of improving any organisation and can be more difficult the larger the organisation is. Culture has been proven to be the biggest determinant of performance and productivity. I help my clients effectively change their culture with the following steps: Get shared clarity about the values that determines how everyone […]
Black holes are powerful and suck everything into their vortex. Science is still coming to grips with them. All we know yet is that what goes in, doesn’t come out! In the dimension of leadership, there exist those leaders with black hole traits. What do I mean? I mean this: powerful leaders anywhere, families, communities, […]
Small business is the backbone of our economy. Your success is good for all of us, especially for you and your people. You can rapidly enhance your success by attending to these five ideas: Persistent problems in your business occur mainly because the right leader doesn’t have the right conversation with the right person at […]
I met Sandra (name changed for privacy) at a business networking event. Sandra owns a digital marketing agency, employing nine full time staff and a handful of contractors. Like any business, Sandra was keen to acquire more high-quality clients. Sandra had come from a larger agency and had a reasonable network of past and potential […]
