After nearly two decades of providing my executive coaching service to leaders and executives across the workplace spectrum, I’m able to attest that the greatest cause of workplace dysfunction and poor performance is this: The inability to conduct difficult conversations in a timely manner That inability lies not only with leaders, managers, supervisors, but also […]
“I hate having difficult conversations – it’s feels like Russian Roulette” This is the type of response I get when asking my clients how they feel about difficult conversations. The cluster of: Difficult negotiations, Dealing with difficult people, Conducting difficult conversations, Dealing with the unacceptable, whilst keeping trust and respect, are amongst the most sought-after […]
After a career involving the need to negotiate with hostile people and then two decades of executive coaching, I can attest that mastering difficult conversations is a high priority for anyone in a leadership or management position, and anyone wanting to manage their private relationships better. Here’s a list of difficult conversations that we are […]
For Leaders, Managers, Supervisors (and really anyone!) One Day Workshop 24th October 2018 At Wollaston Conference Centre 5 Wollaston Rd Mt Claremont WA 6010 Book & pay online Here Why? Do you dislike, maybe even avoid, having those difficult, awkward, sensitive conversations, that could go wrong, or even worse? Have you ever come away from […]
We speak about it privately. We speak about the effects it creates, mainly environmental. We link it to security and especially food and water security. We confound it with our breakthroughs in medicine and science. We confuse the issue with our diverse religious and superstitious opinions. But we never speak directly about it publicly, politically […]
Imagine this is true. That Life, including Work, is just a game we have chosen to play. There are only two games that we can choose from. Game One is the Game of Altruism, Game Two is the Game of Egoism. Game One is an uphill struggle which ennobles us. These players aim for the […]
Why do some of us insist on making assumptions and holding expectations? Assumptions are just guesses and expectations are assumptions about others’ behaviour, actions and outcomes being in line the holder’s thoughts or opinions. I waste no time with assumptions. What I do instead is ask questions to get answers that are factual. If the […]
I’ve spent three decades helping people become better leaders. Here’s my take of whether we can change others. We can’t. All we can do is model, inspire, persuade, or coach, and the result we’ll achieve is in direct proportion to their desire and effort to succeed. Also, whether our message or training is effectively delivered. […]
During the last few workshops I’ve been running for my clients, I’ve asked this question “Do people come to work saying ‘Today I’m going to be an a-hole?’” The overwhelming response has been “No”, then some said with a laugh “Except for…” Those that said “Except for…” never meant themselves. The point is that no-one […]
One of the situations most avoided by leaders is dealing with unacceptable behaviour and performance. The main reasons are: Fear of failure. Causing more conflict or escalation. Losing or breaking relations. Not knowing how to do it effectively. Concern about the process being onerous. Yet, those leaders who have invested the time to learn how […]
